About Ticketing System
FAQs about the IT Support ticketing system
First, please understand: Which requests can be raised here? You have 2 options: a) Email Please draft and send an email as below: TO: ticke...
Tue, 22 Sep, 2020 at 8:37 PM
The following types of requests can be raised on the Upsquare IT Support Portal: Computer Hardware Software Network Issues Mobile or Tablet Device ...
Tue, 22 Sep, 2020 at 8:42 PM
Reply as below to email with 'Ticket creation acknowledgment'. This is now a high priority. Alternatively, you can also add a comment as abo...
Tue, 22 Sep, 2020 at 8:43 PM
Please convey the burning point verbally / face-to-face to support the IT Support Team/person. Immediately after conveying, raise the same point as support...
Tue, 22 Sep, 2020 at 8:43 PM
Pending status indicates that the IT Support team is awaiting for management approval or some 3rd party (like external hardware vendors). Feel free to f...
Tue, 22 Sep, 2020 at 8:44 PM
You will get an update on the raised ticket via a variety of ways: You will experience the fix or change in action on your Hardware/Software ! Through...
Tue, 22 Sep, 2020 at 8:47 PM
Upsquare IT Support Portal account activation email sometime fails or takes abnormal time to reach @upsquare.in email address. If you want to raise a su...
Fri, 25 Sep, 2020 at 2:24 PM
Option 1 (yourself): Access any other system with Internet Use webmail to login to official email account Raise ticket via email Option 2 (by help ...
Wed, 7 Oct, 2020 at 7:21 PM