First, please understand:


You have 2 options:


a) Email


Please draft and send an email as below:

TO: ticket@upsquare.in

FROM: Official {yourname}@upsquare.in ID

Subject: [High] Request for {very short requirement}

Message:


Hi,


{Priority: High - only if required}

I need {brief details about the problem or need along with basic troubleshooting already done}.


Thank you,

{Firstname Lastname}



Example 1:


Hi,


Priority: High


My Logitech keyboard is not functioning. I tried plugging to a different USB ports on my PC as well as Hardip's PC. Using It works if I use Hardip's keyboard on my PC.


Please help.


Thank you,

Yankit Patel



Example 2:

Subject: Request to share tips to increase Mac speed


Hi,


My Mac is getting slow even I have SSD. Please share troubleshooting tips to clean my Mac.


Please help.


Thank you,

Mamta Mangtani



Example 3:

Subject: Request to upgrade macOS & Xcode


Hi,


I need Xcode 12 and upgraded MacOS Catalina 10.15.4.


Please help.


Thank you,

Nisha Parmanandani



b) "+ New Support Ticket" on this portal

  • You can register onto the portal with your @upsquare.in email ID.
  • After registration, you will get an activation email (to activate your account on the portal).
  • After logging in to the portal, you can raise Ticket / Request.

--- Please note: ---

 

- High Priority = Directly stopping your work, and you can't do any other work

- Slow internet is not a high priority unless it is completely stopping work.